It depends on the products and services.

• Employee clothing: You can use the budget we give you for specific occasions, place orders at your own expense, or combine both. 💳

Other services will follow

The credit you receive for special events is usually valid for one year. You do not have to redeem it immediately, but can use it all at once or in partial orders within one year.

If you have any questions regarding your order status, shipping details, or if something seems off with your delivery, please check the “My Orders” section in your profile or contact our support team via Shiawa.

📦 Open a Shiawa ticket here

Returns or cancellations are possible in specific cases, but depend on the type of item or service:

• Employee clothing: We encourage conscious decisions to help reduce our CO₂ footprint. If something doesn’t fit or meet expectations, please contact us to find a sensible and sustainable solution.
  
• Used hardware: Once hardware (e.g. refurbished devices) has been shipped, it cannot be returned. Please double-check specifications and compatibility before ordering.
  
• Event bookings: For workshops, events, or other time-bound services, cancellation policies vary. Please check the event details for deadlines and cancellation windows.
  

If you received a defective, damaged, or incorrect item, contact our support team within 7 days of receipt. We’ll do our best to assist you.

💡 We’d love to hear your ideas! If you have suggestions for new shop items or services, please submit them via hr@digitalnativealliance.com. Your input helps us improve the shop for everyone.